THAMES - 1HR POWER SKATING LESSON

Cancellation Policy

TRUE NORTH EDGE Power Skating Lesson Policies To provide a professional, safe and consistent training environment for all athletes, the following policies apply to all private, semi-private and group lessons booked with True North Edge. BOOKING & PAYMENT All lessons must be booked in advance and are subject to availability. Payment is required at the time of booking unless otherwise arranged. A lesson is not considered confirmed until booking requirements have been completed. CANCELLATIONS & RESCHEDULING A minimum of 24 hours' notice is required to cancel or reschedule a lesson. Cancellations made with less than 24 hours' notice may be charged the full lesson fee and may not be eligible for rescheduling. No-shows will be charged the full lesson fee. Exceptions may be considered for emergencies, illness or unforeseen circumstances at the discretion of True North Edge. If a lesson must be cancelled by the coach, athletes will be offered a rescheduled session or credit. LATE ARRIVALS Athletes are expected to arrive early enough to be fully dressed and ready to step onto the ice at the scheduled lesson time. Lessons will begin and end at the originally scheduled times. Late arrival will not extend the lesson or reduce the lesson fee. ICE & ARENA FEES Coaching fees are separate from any applicable arena admission, membership, ice or skating fees unless specifically stated otherwise. For lessons taking place during municipal membership ice, each skater is responsible for the applicable arena fee or for maintaining the appropriate municipal skating membership/pass. PRIVATE & GROUP LESSONS Private lessons may be booked as 30-minute or 60-minute sessions. Group lessons are limited to a maximum of four skaters, unless otherwise specified. When booking a group lesson, athletes should be reasonably compatible in skating ability whenever possible so that each skater receives appropriate instruction. EQUIPMENT Athletes must arrive with appropriate skating/hockey equipment in safe working condition. A CSA-approved hockey helmet is strongly recommended and may be required depending on the athlete's age, program or facility requirements. True North Edge reserves the right to prevent an athlete from participating if their equipment or behaviour creates an unreasonable safety risk. PARENT/GUARDIAN RESPONSIBILITY Parents or guardians are responsible for ensuring minor athletes arrive safely, have appropriate equipment and are prepared for their sched